Friday, June 25, 2010
Post mortem Sears appliances.....
I hustled on out of work to get home in time for the delivery appointment. Two hours later, the guy shows up. Relief-- he looks like a pro, has a happening truck w a lift & he's been doing this for 30 years.
The old machine comes out & he takes the new machine out of the box, swings it around....
The WRONG color!
We waited a week & 1/2 to reorder a white machine, & he delivers a black machine!
By this time I am toast. Of course they had to make a grand finale with another mistake.
We decide we simply want to be done-- it is the correct model, just the wrong color.
We will take it, but (dammit) Sears is going to comp us for this.
So $75 is taken off for the maximum mistakes factor, the manager assures me over the phone.
The machine hums quietly & is running it's first full load tonight.
Ahhhhh we are done with the appliance debacle.
We can bask in it's blue light glow & sigh a sigh of relief.
Or so I thought!
A medium potato was rock hard & uncooked in the oven after an hour @ 350 degrees.
The freaking built in oven-- which we KNOW is at least 17 years old, looks like it either needs a new heating element, or the appliance people are going to burst into laughter & tell us we don't need an appliance repair guy- call the Smithsonian for this relic.
* After having an extensive conversation with the automated voice robot~
an actual human asks us for the serial number.
You know it's really old when the metal plate w the serial number is worn to a sheen & can't be read.
She could punch in the model number from off the booklet- these built-in ovens were made in 1978- 1981. So this baby is at least 29 years old! It's a Whirlpool!
But when the sacred install/delivery guy was here, we got his personal number.
This time we start with him-- cut out the middle man & go from there.
The likelihood we would do this through Sears? Not so much.